When Another Shower Remodel Company Failed, We Stepped Up!

After A Previous South Shore, MA Shower
Remodel Left Mrs. Stockbridge With A
Problem, We Came To The Rescue!

Bay State Bath Turned A Disaster
Into A Beautiful Addition

Finding the right contractor for your South Shore, MA, shower remodel is essential. The wrong one can turn your project into an expensive nightmare.

Mrs. Stockbridge found that out the hard way when she hired a contractor she thought she could trust, only to discover mistakes and deceit throughout her project.

She trusted the company’s spokesperson when they promised a world-class shower, only to be left with poor sizing and no communication.

Fortunately, she called the experts at Bay State Bath before it was too late. Our team found the issues and made the necessary repairs, ensuring Mrs. Stockbridge received the shower, care, and integrity she desired all along.

A Disastrous Installation

Mrs. Stockbridge waited for months for Jacuzzi to convert her bathtub into a $26,000 shower, and when it finally arrived, the product was undersized, cheap, and low-quality. It clearly didn’t fit the space of her previous tub.

Feeling frustrated and embarrassed, Mrs Stockbridge asked the installer to stop work immediately. She shared with me how disappointed she was. She trusted the company’s spokesperson, only to be left without answers when she tried to contact management.

No one returned her calls, and she had no showroom support, unlike the guidance she received in ours.

This failure created both a practical problem – an unusable shower – and a trust problem, leaving Mrs. Stockbridge unsure where to turn.

Pricing A Beautiful, Functional Alternative

By the time Mrs. Stockbridge came to see us, she still had no resolution from Jacuzzi. At Bay State Bath, we carefully assessed her space and priced a complete shower solution at $17,975, which included the ONYX shower base upgrade.

Our approach focused on functionality, beauty, and long-term reliability – everything that had been missing from her previous experience. Mrs. Stockbridge could immediately see the difference in quality and craftsmanship in our showroom.

She also enjoyed our first-class customer service. While she was unable to contact anyone at Jacuzzi, Bay State Bath’s owner, Jennifer Bylo, was there and ready to help.

Discovering Hidden Problems

Left By The Previous Installer

The situation worsened when we removed the cheap Jacuzzi base. We discovered that a P-trap wasn’t installed, which violates a basic plumbing code requirement.

Even more concerning, once we opened the ceiling below, we found a series of illegal plumbing connections that would’ve prevented the project from passing a key inspection – not that any were scheduled when Jacuzzi started the project.

It became clear that Jacuzzi had not obtained the necessary permits and that their installer had failed to inform the customer of critical plumbing requirements.

These oversights weren’t just inconvenient – they were serious violations that could have caused significant problems for Mrs. Stockbridge’s home.

Correcting The Issues And Passing Inspection

Although we weren’t involved in the initial installation, we took full responsibility for the problems left behind. Our team:

• Corrected the plumbing connection to meet code requirements
• Opened and repaired the ceiling below
• Installed the proper P-trap

Once we finished this work, we passed the inspection and closed up all the sheetrock. Mrs. Stockbridge saw her bathroom transform from an unfinished eyesore to a renovated space that beautified her bathing area and increased the value of her home.

A Happy Ending After A Frustrating Experience

After completion, Mrs. Stockbridge expressed immense relief and gratitude. She was thrilled to finally have a beautiful, functional, and code-compliant shower that fit her home perfectly.

She appreciated that we not only solved the problem left by Jacuzzi, but handled everything professionally, efficiently, and transparently.

While we can’t speak to whether Jacuzzi ever issued a refund, but Mrs. Stockbridge was happy to have a team she could trust to deliver quality work and protect her investment.

Your Trusted South Shore, MA
Shower Remodeling Experts

Mrs. Stockbridge’s case is a clear example of why experience, attention to detail, and integrity matter in bathroom remodeling. When others leave homeowners stranded with poor-quality products and unprofessional service, Bay State Bath steps in to deliver reliable, beautiful results that meet code and exceed expectations.

Are you facing a shower remodel or need help correcting mistakes left by another contractor? Contact Bay State Bath today for a free consultation and experience a job done right the first time.