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We cannot be more pleased with our new walk-in shower. Not unlike Bay State Bath itself, the look and quality of our wet area "punches above its weight." One reason we chose Bay State Bath over the national chains is because we prefer to support local Massachusetts business whenever feasible. We took five bids on our project to replace the cracking 40-year-old peach acrylic drop-in shower/tub combo in our main bathroom, and they were all comparable in cost except for the bid from a tiler that was way over budget. We met Ms. Jennifer Bylo, Bay State Bath’s owner, at a local home expo, which impressed us enough to include her company in our process. More on her later. Five bids means five in-home meetings with various sales reps. We got some hard sells and we got some by-the-numbers scripted “discounts” and “specials.” Bay State Bath’s sales rep was knowledgeable, made us feel comfortable, and got the gist of what we were looking for. He guided us to an impressive combination of color, laser etching, and fixtures, and was attentive to the details. We love the combination safety bar/shelf. And he helped us discover a simple feature we never knew we couldn’t live without: The shower’s pan (what you stand on). Shower pans seem rather standardized, usually with little gutters, but only Bay State Bath offered a pan that appears gutter-less and completely smooth yet still has a subtle grip for your feet. When you buy, do not skimp on this. Where Bay State Bath truly shines, though, is the service and support we experienced after the shower was installed. We noticed a defect on one of the walls at slightly above eye level, where it looked like the corner was dented and curved out. (Imagine the page of a book that someone dogeared.) We were torn as to what to do – ask for an offset? Was it even reparable? Were we being too picky? My wife happened to be in Pembroke one weekday and on an impulse decided to just go up and visit their office and talk to someone about our concerns. That someone turned out to be Ms. Bylo, who arranged to have the entire side wall replaced -- and offered an upgrade to the shower fixture for the inconvenience. Satisfaction guaranteed. I recommend Bay State Bath for your shower replacement without reservation.

Bob Caceres, 05/19/2024

We just finished the first of two bathrooms to be remodeled and are very happy. We have lived in the house for 29 years and raised our three boys here and this bathroom took a beating as this was the main bath for the house. It is incredible how it turned out and cannot believe it is the same bathroom. The quality is great and the guys that came in to do the work really worked hard and were very clean and neat and picked up after themselves. For those that fixate on the "bath in a day", the old tub was removed and 100% replaced in a day, it was really incredible. We are looking forward to working with Bay State Bath on the next bathroom and would certainly recommend them to others.

Michael Johnston, 05/17/2024

Very easy to work with. The install happened over a four day period. Everyone showed up on time and did a great job. We are very happy with our new bathroom!

Marie Kennedy, 05/17/2024

We worked with Bay State Bath for a small (but important) bathroom remodel. We added a tub, shower, surround, and a new toilet. Required some updated plumbing work and minor electrical. Bay State communicated well throughout the process, planned well for the work that needed to be done, addressed any concerns we had along the way, got the project done very quickly, and did great with the pricing. We are very happy with the result. Before and after pictures are included. The pink walls are obviously the before picture. (Wife and I did do the vanity on our own. Not because we didn’t trust Bay State, we just wanted to save a few dollars and take some extra time in picking the color and style.)

John Barrett, 05/16/2024

From the moment we picked out our design with Jesse, to the completion of our shower ("In just one day") our experience has been nothing but positive. The team was professional the minute they walked into our home and took care of it like it was their own. Not easy to do with a tub from 1964!!! The bottom line is, we now have a walk in shower that's a show stopper! Thank you everyone at Bay State :)

Ellen Brady, 05/15/2024

Great experience. Professional from start to finish on a full bathroom renovation. Cleaned up work area every day. All staff was very patient answering all my questions and responsive to my calls. Helpful suggestions when planning bathroom design. Would highly recommend.

Joan Sweeney, 05/13/2024

We love our new walk-in shower stall and flooring done by Bay State Bath. They make it so easy, from beginning to end. They helped with everything; I never felt overwhelmed. They promise a quick turn around and they deliver. We didn't get it all done in a day as there were some challenges, but two days for the shower and one day for the floor. Having a quick turn around was super important to us. We are very happy with the work they did. Every person we worked with in the office and in sales was great. The people who worked in our home doing the actual construction were professional and polite, they protected our floors and cleaned up after themselves, their work is fantastic. Definitely recommend. Thank you BSB.

Greer P, 05/11/2024

I found Bay State Bath during my research for remodeling my bathtub into a full standing shower, we have been so impressed with our new bathroom shower to have been done literally in almost 1 day, day 2 was city inspector as this project was full blown professionally done and approved by city inspector. We are so happy, additionally once I showed my peers the pictures they were very impressed. Also Bay State Bath did follow up .. this work was perfect. I have included pictures of before the work and after the work, we used to have a bathtub ... plumbers were very professionals and all workers were spotless clean in their work.

Jorge Rodriguez, 05/09/2024

Now that the shower has been installed and minor issues have been cleared up, I'm very happy not to have to step over a bathtub to take a shower. The ease of getting into the shower, the extra room to move around, the sturdy grab bars (which I've never had before) and shelves are wonderful. The ad stating "Switch out your bathtub for a walk-in shower in one day" should come with a big asterisk. The plumbing and building inspectors had to sign off on the project midway through which stretched out the project over two days. I found the floor too slippery to feel safe standing on but that was remedied the next day with the anti-slip treatment by another pleasant worker. The foot rest is uncomfortable resting one foot on it but that is easily rectified by buying a pair of cheap rubber sandals. The workmen could have done a better job of vacuuming after completion but no matter. All in all, I am very satisfied and happy with the new shower. I wished I had it done sooner!

Henry Bain, 05/09/2024

We had a bathroom installed approximately five years ago Our bathroom was gorgeous and we had very many compliments about our bathroom There was however, an issue with the sink that’s leaking and the caulking inside the shower was getting mold in spots We called Bay State and they sent a young man name Ray he was very respectful professional and did excellent work again. This was done as warranty work so it was much appreciated. We still have this faucet to contend with, but I’m sure this will be taken care of State and Ray.

Alexander Natale, 05/08/2024

Good service. Fast, efficient and clean. When they say "just one day", they mean it. We had an issue with a slight leak with the water switch valve. They came right back and rectified the problem. Looks great, works great at a reasonable price.

Robert Don, 05/08/2024

Bay State did a fantastic job for us changing our tub to a walk in shower. They designed what we needed, the installation service and plumbing were excellent and very respectful of keeping the property clean. We decided to add a glass door which meant switching the door swing for the bathroom. Jennifer the owner called to make sure all was good, the office called. It was a wonderful experience with quality product and workmanship.

PJ OLeary, 05/07/2024

Bay State Bath did an excellent job of our master bath refresh. I love our new tub and shower walls. From demo to ceiling repair to new tub and shower installation and then painting, everything went smoothly. The workers were on time and respected our home. The ladies in the Pembroke office kept me informed and all communication was excellent.

Elizabeth Melcher, 05/26/2024

Bay State was responsive and easy to work with. They showed up when promised, kept me informed at every step of the way, and everyone was pleasant to deal with. The crew worked hard and put in a long day to complete the job and did the work with care and attention to detail. The end result was exactly what I was looking for and expected and without any of the usual hassle that comes with major home improvement projects.

Andrew Gottlieb, 04/25/2024

I recently remodeled my shower with Bay State Bath. Being a retired sales person, I really was impressed with the sales person, Mr. Mike Ducie, was honest and very up front on all aspects of the project. I also had the pleasure meeting with Jennifer and some of the staff members, very friendly as well as helpful. The installers were great! Did a fantastic job with the installation. Very neat, when removing the old debris, did a nice job with installing the new materials. Overall a great job by the whole Bay State Bath Team!! My "new" shower is awesome!!

William Lannon, 04/23/2024

Truly done in a day! We are so happy with our new shower!

Kelly Moore, 04/22/2024

We are very pleased with our new bathtub area ! It is beautiful ! Victor and his assistant worked all day. Very polite and cleaned up nicely ! Great job !!

Jody Walsh, 04/20/2024

I am pleased with the installation of my shower conversion from a tub The process took more than one day but things went well. Part of the delay was waiting for inspections All the people have been very pleasant and helpful My first visit was with Michael. He was very helpful and seemed quite sincere not pressuring me to get more things than I wanted.. The men who worked on the project included Fabio and Cleibster. They were efficient, respectful and left the house clean. I can’t remember the plumbers name but he was also pleasant, efficient and respectful. Because the inspectors couldn’t come the first day a young man came to meet the two inspectors the following day again he was respectful and pleasant. Very good experience.

Sara Gagnier-Campbell , 04/20/2024

From meeting with Bill in the showroom, to meeting with Ed designing our tub to shower conversion and finishing with the installers, Genilson and Jason, it has been a very positive professional experience. Bill gave us some insight into the tub to shower conversion process and showed us some samples in the showroom. Ed came to our home twice and helped us design our new shower. He was low key and very helpful. The ladies in the office from Jennifer, Kirsten, Claire, Alissa and more were extremely accommodating and spot on with responding and following up. Genilson and Jason did a super great demolish of the old tub and tiles and installed our new beautiful shower while preserving our old tile and flooring within 1 1/2 days. All in all a very professional job, highly recommend. Deb.

Deborah Koziara, 04/14/2024

We were very happy with our new walk in show. The workers we had Richardo & Cleiton were fantastic on the job they did. There clean up was very good. We would refer Bay State Bath to any of our friends plus the workers we had. We appreciate there work highly.

Linda Brunelle, 04/10/2024

We had Bay State Bath install a new shower at my 98 year old mother’s house and we could not be happier!! From the first meeting with Big Ed, the experience was amazing. He helped us pick out exactly what we needed to make showering easier for mom! The day the installers came was also great! They arrived at 8:00am and as promised finished in one day! The workers were efficient and cleaned up after themselves. When I brought mom home at the end of the day and the new shower was completed, she was very happy & pleasantly surprised! Everyone at Bay State Bath was great to deal with. They installed earlier that our original install date. Thanks Bay State! Anyone thinking of hiring a bath company, choose Bay State, you won’t be disappointed!!

Sandra Arning, 04/10/2024

I called all The Bath Ads I saw on TV and gave up. Then months later I saw Bay State Bath's ad and decided to call because we still wanted a Bath Conversion...

Kenneth B., 03/23/2024

Exceptional would use them again. Very professional.

Irene Kamau, 03/21/2024

I highly recommend Bay State Bath. It was a pleasure dealing with Jennifer, Sarah and the entire office staff and the wonderful installers. They met all our needs and made sure we were happy with the outcome.

Judy Walker, 03/21/2024

We approached Bay State Bath with a big project . Our bathroom is tiny (no standard anything would fit). In addition, there was black mold and we suspected moisture in the walls as well as under the floor. We had one other bathroom company flat out refuse to tackle the project, and another one exhibit lackluster desire to do this. I understand why - the logistics of this project must have been terrible because we needed so many different types of work - demolition down to the studs, fixing the sub-floor, drywalling, installing a vent through the roof, re-routing some plumbing, finding very intricate design solutions, installing shower, toilet, sink, flooring, custom glass walls and finishing touches. Bay State Bath did an excellent job with all of it, and in a timely manner! They helped us design a bathroom that feels positively spacious and managed to schedule and re-schedule each successive crew to accommodate all the surprises that our old house had in store seamlessly. In addition, everyone we ever interacted with was super friendly, professional and helpful. Our new bathroom gives me joy every time I step into it. I would recommend Bay State Bath any day.

Simone Lukas-Jogl, 03/15/2024

We just had a tub to shower conversion from Bay State Bath and I am so thrilled with the outcome. The job was done in 2 days by no fault of bay state, we needed town plumbing inspector to come out before they could proceed. It's the most amazing shower. Fabio and Renato where the best, so professional and their work ethic is top notch, when we do our other bathroom we want them back to do it. They are experts in their field and put their all into their craft and in today's world that is so important and they did not disappoint at all. From start to finish bay state bath has given me probably one of the best experiences in home renovation solutions.

Lisa Gemma, 03/09/2024

Repeat customer very pleased with the complete job. The contractor called arrived on time started his job was clean and tidy the trustee’s in the condo complimented them for their respectful manner in which they protected the areas they traveled through . The job was completed in the one day time period. Thanks to Jen’s team all went smoothly. J Garceau.

Jacqueline Garceau, 03/01/2024

My experience with Bay State Bath was extremely positive. All the way through the process was professional and well executed. I was kept informed through the order process. The team arrived on schedule and explained how they would initiate the job. I was also kept informed throughout the day concerning the progress and any questions they had. The results are better then I could have ever hoped for. Just a wonderful experience front to back!

Joel Karsh, 02/29/2024

Punctuality, response time, cleanliness, politeness, attention to detail all areas were exceeded my expectation.

Carol Carpenter, 02/18/2024

Bottom line, I have luxury hotel shower in my bathroom. Guys worked 14 hrs. To get one day finish done. A small problem after. Teck came and fixed it in 30 minutes. Important if you have a problem. They are there if there is one. Thank you Bay State bath

Robert Laferte , 01/29/2024

My mother and father recently had bay state install a new handicapped accessible shower in their Wilmington MA home. The installers (John and his assistant) were fabulous. They were very efficient, clean, organized, and completed high quality work. The result is a beautiful, safe shower that was usable the next day. Highly recommend.

Rebecca Tharp , 01/19/2024

We had the best experience working with all of the folks at Bay State Bath. Mike provided very thoughtful planning and attention to detail when it came to the design of our new bath/shower. All of the team members we interacted with from the office to the installers, were exceptional! We received several quotes for our renovation and their pricing was very competitive. I cannot recommend Bay State Bath enough!

Ashley Marsters , 01/17/2024

My husband and I were less than pleased when we discovered a crack in the bottom of our tub the week before Christmas. Bay State Bath came out on a Saturday and helped us plan out the replacement. Less than a week later, after a one-day install, we were up and running again with a beautiful brand-new shower. We have no complaints about the service we received, the installation, or the finished product. Highly recommend!

Celina Morrison , 01/02/2024

I am extremely happy with my new walk in shower which replaced an old tub. We had a small mishap with the original scheduled date but Bay State was happy to reimburse me for daycare costs we incurred. The installers did a fantastic job and I am amazed they finished it in one day, albeit it 12 hours of work. They cleaned up inside the house and garage after they finished the work.

Jodie Reardon , 12/28/2023

My bath tub was over 20 years old. I have been wanting to get a new walk in shower for a while but was afraid that it would cost to much and take to long. We called Bay State Bath and they were able to meet us with a price that we could afford and they did the whole project in one day. I love my new bath tub and can't even say enough good things about it. I would recommend them to anyone who needs to get a new bathroom.

Carol Schiavuzzo , 12/27/2023

I very rarely post comments on line, however I am making an exception in his case. I had a wonderful experience with this provider from the initial contact until the finished project. All members of this organization consistently exhibited, concern for the customer, operated in a professional manner, exhibited complete knowledge of the process. I was kept informed of all steps of the project and there were no "big" surprises. In addition, I now have an updated bathroom that I show with pride to family and friends. I would work with this Company again and feel very comfortable.

Deborah Downey , 12/10/2023

Bruno and Michael did a great job. We would definitely recommend Bay State Bath. The salesman was very intuned to our needs. They completed the shower in one day and it was a big job! Thank you again

Laurie Beck , 11/22/2023

This past week we had our bathroom remodel completed. From the first stop at the Pembroke showroom, meeting with Ed our salesman , electrician and remodel crew our experience was extremely positive. Everyone was pleasant and professional. We are extremely happy with the results. New shower is beautiful! Thank you!

Susan McCann , 11/20/2023

I am very pleased with my new shower and the service Bay State Bath provided, from the sales representative, to the installers who did a fantastic job and all the show room personnel. The installers were very polite and very neat, they even swept my garage after they finished work in there! I would definitively recommend them. Nancy M.

Nancy Mahoney , 11/27/2023

I love everything about Bay State Bath! Sam and Walter were on time and worked diligently throughout the day. They were very professional and cleaned up after the job was completed and I cannot believe they did everything in one day! They removed my old tub/shower combo and replaced it with a walk in shower with a bench. I cannot wait to start using my shower! I highly recommend Bay State Bath. Also, a shout out to Sara and Kirsten who work in the office. Both are very professional and provide the best customer service! Thank you Bay State Bath for everything! Peggy McHugh, Worcester, MA

Margaret McHugh , 11/03/2023

I just completed my bathroom renovation with Bay State Bath. Though my 2 day project didn’t complete until the 5th day, it was the city inspector that delayed it 3 days!! The crew that showed up were on time to the minute everyday. They were professional, clearly knew what they were doing, and took great care in trying to keep my place clean while working. Of course, every project has insidious construction dust that literally can’t be avoided, but they did their best to minimize it. The communication with the crew and staff once the project started was great. There was a bit of a communication issue with the sales agent which caused me to scramble to get the correct toilet literally within an hour but beyond that, the project was great. I LOVE the new shower. It looks amazing. Overall, I’m ecstatic with it. Also, the price, though not cheap, was extremely competitive. In fact, another business gave us a quote $7,000 higher than what Bay State Bath ultimately completed the project for. Honestly, I have no clue what the extra $7,000 would have provided. I would highly recommend at least giving them a shot at your business. You will not be disappointed.

Lynn Dadekian , 10/27/2023

We cannot express gratefulness to Bay State Bath enough because they essentially did everything correctly. We had work done in two bathrooms: one had a tub replaced, and the other had a tub removed and a walk-in shower installed. Their communication is outstanding, which is something my wife and I both appreciate immensely. We are pleased to have worked with them because the price was fair. Therefore, we have no hesitation in recommending Bay State Bath!

Kimberley Torres , 10/08/2023

Due to the outstanding interaction, which we both found to be highly appreciative, my husband and I are delighted that we dealt with them and have no trouble recommending Bay State Bath. They practically did everything right, so we can't say enough good things about them. Two of our bathrooms received updates: one had a renovated bathtub, while the other had a walk-in shower constructed in its place.

Dane Herman , 10/07/2023

The communication was excellent, which my wife and I both find to be quite appreciative, and the price was reasonable, so we're happy to have dealt with them, so we have no hesitation in recommending Bay State Bath. Because they essentially did everything perfectly, we cannot express our gratitude to them enough. Two of our bathrooms underwent renovations: one had a tub renovated, while the other had a tub removed and a walk-in shower put in its place.

Tiffany Pleasant , 09/26/2023

Because Bay State Bath essentially did everything perfectly, we cannot express our gratitude to them enough. Two of our bathrooms underwent renovations: one had a tub renovated, while the other had a tub removed and a walk-in shower put in its place. Their communication is excellent, which my wife and I both find to be quite appreciative. The price was reasonable, so we're happy to have dealt with them. As a result, we have no hesitation about suggesting Bay State Bath!

Daniel Allen , 09/24/2023

Bay State Bath did an outstanding job with my bath and shower remodel, which was completed this past month in August. From the very beginning, every individual, I've worked with from Bay State Bath has been very professional, friendly, highly responsive and a pleasure to work with. This includes but is not limited to the Sales and Office Staff and the folks who absolutely busted their tails to complete the work. The work was not only completed quickly but thoroughly as well. The old green cast iron tub, which put the "u" in ugly, and rotted, outdated, tile have been replaced with beautiful Santorini White walls and a brand-new white tub with a wave pattern. Additionally, they installed a vent fan (a complicated endeavor given the age and design of the building) to put a stop to the chronic moisture issues which have been an historic problem and on-going battle here. The rain shower is also a terrific improvement from what I had, beyond what I'd expected. I'm very pleased and excited and can offer my highest recommendation to Bay-State bath-------definitely 5-stars all-around. Dave Siderski, Danvers, MA

Dave Siderski , 09/13/2023

My new tub to shower conversion looks great!! Bruno and Victor (the installers) were wonderful, they were efficient, clean and hard working. I would highly recommend Bay State Bath

maria Herbert , 09/01/2023

We are very satisfied with the finished job. Our bathroom is beautiful and definitely worth what you pay for. It was done in one day and the workers were very professional; they even cleaned up after they were finished! I highly recommend this company to anyone who needs remodeling done!

Ia Xiong , 08/20/2023

We needed to convert our tub to walk in shower in a week due to my Wife being released from a rehabilitation facility and Bay State Bath made it happen. The salesman was great and the installers were outstanding

Gary Johnson , 08/17/2023

Very happy with Bay State Bath! My Nana was having some trouble with her shower and needed a change. She remembered all the Bay State commercials and asked us to help her out. Our representative Pat walked us through the whole process and made sure the whole family knew the deal and understood what we were purchasing. Decided to go with him after another estimate that was rushed at best. About a month later the shower was installed and even though there was a bit of language barrier they were able to work with us and let us know what was going on. They only took a 10 minute break the whole day! Haven’t seen anyone work harder. I would definitely recommend them to anyone who askes

Jess Kaplinger , 08/17/2023

After calling around and getting many estimates, my family and I decided that Bay State Bath was the way to go! I’m super happy with the work they’ve done! I previously had a jetted tub that hadn’t worked in years, a water damaged vanity and floor that needed replacing. RJ came and walked us through what the process would be and the price. Made us feel completely comfortable and confident in our decision to go with them. This was the only company that we didn’t feel like they were going to try and bully us into going with them and use shady tactics. The tub was put in first. The two men who came were polite and respectful! An issue that came up was promptly resolved by the owner, Jennifer! ( It’s hard to find such amazing customer service these days! ) I couldn’t believe how just the tub and the shower area came out! Absolutely beautiful work! Also their in a day slogan holds water! The tub, its walls and the fixtures were all installed in a day! This made it so I could use my new shower within days not weeks or months! The floor was next! The two men who came to do the floor were polite, respectful and chill! They were wonderful in letting me know what was going on with the subfloor and didn’t mind me asking questions! Super informative! Absolutely beautiful flooring that is super easy to clean! The vanity was the last part to go in. Once again the two men they sent to do this work were polite, respectful and funny! I’ll never turn down free comedy! They did amazing work making my new vanity line up with my ancient walls. I cannot tell you how amazing this bathroom turned out! Let me tell you that after all the looking around I did, dealing with so many different people, that this company is great! They are super friendly, helpful, informative and do an amazing job! I will definitely recommend this company to anyone I can, family, friend or stranger! Thank you for renewing this space for us!

E Zebra , 08/13/2023

After calling around and getting many estimates, my family and I decided that Bay State Bath was the way to go! I’m super happy with the work they’ve done! I previously had a jetted tub that hadn’t worked in years, a water damaged vanity and floor that needed replacing. RJ came and walked us through what the process would be and the price. Made us feel completely comfortable and confident in our decision to go with them. This was the only company that we didn’t feel like they were going to try and bully us into going with them and use shady tactics. The tub was put in first. The two men came were polite and respectful! An issue that came up was promptly resolved by the owner, Jennifer! ( It’s hard to find such amazing customer service these days! ) I couldn’t believe how just the tub and the shower area came out! Absolutely beautiful work! The floor was next! The two men who came to do the floor were polite, respectful and chill! They were wonderful in letting me know what was going on with the floor and didn’t mind me asking questions! Super informative! Absolutely beautiful flooring that is super easy to clean! The vanity was the last part to go in. Once again the two men they sent to do this work were polite, respectful and funny! I’ll never turn down free comedy! They did amazing work making my new vanity line up with my ancient walls. I cannot tell you how amazing this bathroom turned out! Let me tell you that after all the looking around I did, dealing with so many different people, that this company is great! They are super friendly, helpful, informative and do an amazing job! I will definitely recommend this company to anyone I can, family, friend or stranger! Thank you for renewing this space for us!

Emma Fox Caddick, 08/13/2023

I didn't think it would be possible to remove a cast iron bathtub and all that went with and install a new walk in shower. I was pleasantly surprised by 2...

Sheila W. , 08/07/2023

We had an excellent experience with Bay State Bath in July 2023. We had one of the most decrepit shower stalls in our basement, driving my wife to Madness. We had several "one-day" bath and shower guys in to pitch us. Most of these salespeople were at the same level as used car sales guys: fast-talking, know-it-alls with a desire to get a check and leave. Enter JR and Bay State Bath. JR was professional, listened, measured, and spoke about the company he works for and their approach to fixing showers and bathrooms. He was efficient, sincere, and honest. When we got to pricing and negotiating, he called Jenn Bylo, the president. Most used car salespeople go to the manager behind closed doors and report back to the customer. JR put Jenn on speaker. I was negotiating with a decision-maker directly about price and timing. Perfect! At 8 am on the day we agreed, Victor and Wagner arrived and started demolishing the old shower. Victor and Wagner were polite to a fault, meticulously diligent about cleaning up after themselves, and stopped for lunch at 1 pm. They took a short lunch in their truck and at 2 were back finishing up a job with a few issues to resolve. Only when I asked did they tell me some of the necessary custom workarounds they had to do. By 6 pm, they were done and cleaned up, and we had a perfect, beautiful new shower that my wife was so pleased with. Professional, friendly, fun, funny, efficient, dedicated, meticulous, and excellent at what they do. Hire Bay State Bath for your bathroom renovations.

David Eaton , 08/05/2023

After 4 quotes and postponing my new bath/shower replacement, I returned to Bay State Bath. I wasn’t disappointed. My sales person was great and the installers were very professional and they cleaned up at the end. I will come back to Bay State Bath for other work.

Judy Gordon , 08/05/2023

My wife and I wanted to replace our bathtub with a shower because as we get older we did not want to have a fall stepping over the bath tub rim. Bay State Bath was perfect and got the job done in one day and took away the old tub. It looks great, feels safer and no one else had the response time or as great a representative as Kris Spofford.

Steve Blomerth , 08/04/2023

I can not say enough! Quick and beautiful. Our installer Victor was great!

Ali Clinton , 08/01/2023

Loved working here!! Even got a my own bathroom done- thank you guys!

Anna Bagley , 08/01/2023

We cannot say enough about Bay State Bath, as they pretty much did everything right. We had work done in two bathrooms: a tub replacement in one and a tub removal/walk-in shower installation in the second. First and foremost, their communication is fantastic, something my wife and I both value very highly. The price was reasonable for what we had done, and we were given a wide range of options to choose from. Everyone involved with the actual work was professional, efficient, and they kept us informed about everything as the jobs progressed. They cleaned up their work areas completely, down to using a leaf blower to remove sawdust, etc. outside. The ads say they do their work "in just one day" - turns out they really mean it! We are so pleased with the final results, and wholeheartedly recommend Bay State Bath to anyone looking for a tub/shower replacement or any bathroom remodeling project.


We chose Bay State Bath for our tub-to-shower conversion project and could not have been happier! They provided excellent customer service from the initial consultation all the way through the end of the project. At our initial consultation and site visit, Jordan was professional and thorough. He provided several options for us and instilled in us great confidence about Bay State Bath. Once we signed the contract, Jen, Kirsten, and the entire Bay State Bath office team exhibited professional communication and provided continued updates on our project. On the install day, Ricardo arrived promptly and walked me through the plan for the day. He and his crew were absolutely amazing! The install was originally planned for 2 days, but they were able to line up the inspector to arrive mid-day for sign-off on the plumbing work. Because of this, they were able to stay a little longer and complete the entire project in 1 day!!! Our house is a 1925 modified cape that has had a plethora of modifications from previous owners. It's rare to find a corner that's legitimately 90-degrees. Additionally, the original bathroom had an old claw foot tub with a custom built apron around it. These aspects did not rattle or impact the install team's work. They removed the massive, hulking tub from the 2nd floor and traversed down the stairs and through the living room without making one mark on any of the walls or floor. The beautiful new shower makes our 7'x7' bathroom appear much larger. Thank you, Bay State Bath, for the amazing work and experience on this project. We would not hesitate to recommend Bay State Bath!

John S.

The whole experience from visiting the showroom to the installation was superb. The salesman Patrick Coughlin was informative and professional. The plumber Kevin was excellent. The installers were very hardworking and thorough. They did a wonderful job cleaning after the job was completed. The Ladies in the office were efficient and professional. Initially we wanted the shower for safety reasons but the beauty of the shower is an added bonus.We are thrilled with the outcome and it was completed in one day. Thank you for the epitome of customer service.

Jim C.

We had a jet tub/shower replaced with a walk-in shower. The end result is beautiful. The installers are extremely professional and the workmanship was top notch.

Karen O.

I am totally impressed with Bay State Bath. My project was a tub to shower conversion and the end result is amazing. And yes, it was done in just one day. It is very rare to find a company that "does what they say they are going to do" and Bay State Bath was perfect in delivering a quality product, on time and at a fair price. I will be using them again when I redo a guest bathroom. If you are looking for a company to do a bath remodel, look no further.

Charlie S.

Bay State Bath was tremendous! They did a great job in one day completely replacing our bathtub, and doing all the plumbing work. They also replaced the shower walls. Everything came out perfectly and we are very happy. A 10/10 experience working with them!

Mike C.

We had a great experience with Bay State Bath, starting with the
salesman Pat, all the way to the installers Fabio & Cleibster who were very professional, knowledgeable, hardworking and just all around nice guys who certainly knew their job! We love how the new shower looks, what an amazing difference! We would definitely recommend Bay State Bath, Pembroke, Mass.


Very happy with our new Shower from Bay State Bath. Staff and crew are very professional. We would highly recommend the Company. The workmen ship was awesome, very cordial and cleaned up everything after the installation. Thank You so much Bay State Bay.

Dianne S.

This is the place to go!! I can't recommend them enough. They did a full bathroom remodel for me, gutted right down to studs. I had tub and enclosure replaced, all drywall out and replaced and waynes coating all around put in they put in a new floor which looks great, new fan installed and ceiling patched and replastered. They also fixed a major plumbing issue with the toilet flange being rotted off and put a new one on directly to the cast iron pipe. no workaround there, did it properly!! they installed a new vanity and sink along with fixtures. I never thought I could find a place that would do the whole thing, schedule it all and coordinate all the contractors and do it smoothly and without any delays or issues but they did it!! very Impressive. Everyone from the sales to the contractors to the people in the office scheduling it all were fantastic. Can you tell i'm happy.

Don W.

I am very pleased with the installation of our shower and vanity. AJ, our installer was not only thorough but extremely talented. He left no stone unturned. My wife and I are very happy.

Mike N.

After interviewing several companies, we chose Bay State to do a tub to shower conversion. They were awesome. Our salesperson was respectful, honest, no playing games with pricing, straightforward. The installers, Lucas, Sam and Victor were efficient, clean, clearly among the most hardworking, skilled workers we have ever had in our home. They began at 7:30 A.M. and were done at 6:30 p.m. We could not be happier with the choice we made to use Bay State and the job they did!

Pam R.

Everyone from the Design Consultant to the Installers was very helpful and professional. I felt like I was getting my money’s worth and no one was trying to nickel and dime me. Very Happy with the finished product. It’s like a brand new bathroom. Minimal disturbance to my household and cleanup was immaculate. Couldn’t be happier.

Corey V.

Bay State Kitchen and Bath did an outstanding job in our second floor bathroom. I was looking to replace the tub and wall surround that was shoddily done by a highly rated plumbing company ten years ago. Steve came out and discussed the scope of the project and made excellent suggestions that saved me money in the remodel. I ended up keeping the original tile floor, wainscoting, toilet and pedestal sink. I replaced the tub and tub surround and extended it to the ceiling.
The work was professionally done from start to finish. The two workers covered my hardwood floors and stairs. All construction debris was hauled out and the surround and tub look beautiful. I was concerned that there might be a gap between the new tub and the tile floor but I was pleasantly surprised.
I highly recommend this company and it’s staff if you are looking for an easy to maintain bathroom space that is reasonably priced and professionally installed.

Elena M.

Jen has done 2 bathrooms for me in the last 7 years. The first time the bathtub was removed and a new bathtub with shower was installed. Walls and ceiling done inside the unit. Excellent work. Professional. Bathroom is still almost as new today.
In the fall of 2020 I wanted the master bathroom converted to a shower only with a corner piece to fit if necessary. Again great job. But over time I noticed there was standing water on the shower floor even after 24 hours. After I called one of the installers came to assess. Concluded that the shower floor piece was not angled correctly which was a defect from the factory. Under warranty Jen was able to replace the floor and the installer was able to remove and install the new piece without having to rip it all out. Very grateful for this. My husband and I are older and were concerned about slipping and falling in the standing water. Bay State stands behind their product and the quality is very good.


Had a wonderful experience this morning with Big Ed. He explained everything to us and a showed us pictures of finished product, as we want to change from bathtub to shower. Ed was patient with all my questions and very professional in his demeanor. When we had more in depth questions, as my husband calls me Nervous Nellie, he did not hesitate to call Jen. They both were kind and informative, and I can't wait until we get our new bathroom! Thank you Bay State Bath!

Patty C.

We had a 1950's era "bomb shelter" tile bathroom that had seen better days. The tub/shower area had suffered from age, moisture and a much older window replacement. Their consultant came out and after surveying and measuring the job, gave us several options and never pushed anything over and above what our budget allowed. He addressed all our concerns and his "guesstimate" came in very close to the actual cost. One might think that was the target all along, but we preferred to think "this man knows his stuff!". After the slight unavoidable delays, common in todays economy, the job was scheduled, the team arrived within the quoted time frame and worked tirelessly until the job was done. No lunch break, no 'coffee break'...they just pushed through until the job was complete. "Just one Day" is more than a slogan. Everything was clean and shiny before they left. Incredible! I absolutely recommend them based on our experience. Thanks to Jen and her entire team. They were professional and attentive to our 'rather small' project. We are extremely happy with the results!!!

Russell W.

Great crew, showed up on time. Careful of property and worked all day to finish tube and shower install. They will be back for rest of remodel but have been very impressed with the crew. We are having a total remodel done. Shower, tub, vanity, flooring, toilet. Lights etc.

Andrew L.

I received a bath to shower conversion from Bay State Bath, and I am absolutely satisfied! The walk in shower is beautiful! The installers did an amazing job.They were very courteous and cleaned up the work area perfectly. Farah Bylo was great. She made sure that I was satisfied with the work and addressed any concerns that I had. I highly recommend Bay State Bath for your Bathroom projects. I highly recommend them for their attention to detail and superior customer service. A special thanks to Jennifer Bylo for her courtesy and professionalism.

Ralph D.

Hired Bay State to take out my old bathtub and shower and replace it with a new walk-in shower. Fabio, the installer, and Daniel, his helper, were excellent! Very professional, efficient and took an eye sore of a bathroom and made it a gorgeous place to take a shower in now. From the beginning, everyone I dealt with were friendly, helpful and professional. Jim, the design consultant, helped us decide on what we wanted and how we were going to get it accomplished. The owner, Jen, was helpful in explaining some things we weren't too sure about and the girls in the office, Sarah and Destiny, were pleasant and patient as we had to re-schedule several times for various reasons on our own part. Bay State accomodated us at every turn. It's a rarity these days to find customer service like they have here. It was a bit expensive but you also get what you pay for. The craftsmanship was excellent and the product itself is top notch. It is MADE IN THE USA, also!

Steve L.

We scheduled an initial consultation with Bay State Bath regarding tub to shower conversion. Not only did Jesse Boisvert, the design consultant sent to our home arrive exactly at the precise time quoted (BIG PLUS!) we were extremely impressed with Jesse's friendly personality, knowledge of products and non-pressure sales technique. If he is any indication of the type of personnel working for this company, we are sure we made the right decision to hire Bay State Bath for this project. So if you're looking for bathroom renovations, this company is definitely worth calling!

Marianne H.

Our experience with Bay State Luxury Bath has been simply terrific!!! From scheduling the initial consult, to working with Pat (Sales Rep) to find what best suited our needs, to the installation date being spot on and to the professionalism and skill of the installation crew (Ricardo, Fabio, Ziel) The walk in shower is beautiful and is exactly as promised during the sales consult. Already looking forward to working with Bay State Luxury Bath to finish the rest our bathroom. Thank you - Highly recommended!

Ray C.

I can't say enough about my amazing experience with Bay State Bath. I did a tub to shower conversion in August, 2022 and from the get go everyone was amazing, RJ my salesperson came to my home and did an amazing presentation. He was informative, professional, and even tolerated my 4 month old Golden Retriever who wanted to play with him the entire time!
George came out to install my shower window the day before installation and he was fantastic. Haroldo and his helper came out the next day and completely transformed my hideous, old tub to a beautiful new shower. I had to order 2 more shelves for the shower (my mistake) and when I called Bay State, Farah got me in touch with RJ immediately and within 5 days Charlie came out and installed my 2 new shelves. I could write a book on how great an experience I had with Bay State Bath. I also want to mention Sarah who was my original point of contact as well as Claude who is Haroldo's supervisor who made sure I was completely satisfied with the installation. I can't believe I have such a beautiful shower in my home. I never, ever thought it would be possible. Thank you so much to EVERYONE at Bay State Bath. I feel like I'm dreaming every time I look in my bathroom. If you are thinking of remodeling, look no further than Bay State Bath.

Noreen J.

We needed repair to our 2 year old shower door-handle was loose and strip along bottom of door came off partially. After several cancelled and rescheduled appointments, today George came. He was extremely professional and efficient. Had repair done in less than a half hour and couldn’t have been more pleasant to deal with. We give him high marks for his service. Thank you for sending this gem to us.

Hester G.

I decided to use this company after seeing the work they performed for my sister on the Cape. Timeliness is an important factor for me, as my daughter works from home, and we were able to schedule around this installation. The gentlemen arrived promptly, and as advertised, were able to complete my bathtub remodel in a day! The work area was left clean and I am a happy lady!

Annette B.

I knew I made the right decision when I went with a woman owned business. Jen Bylo, the owner, was on top of everything and responsive throughout the whole process. Barbara Allard spent a lot of time hammering out the details. The staff there couldn’t be nicer to deal with - Farrah, Sarah, Kristen, Angelica and Bridgette to name a few. And the workers who came out, (Ricardo and his crew), did a beautiful job and left the place spotless. Great company. Thank you so much to everyone at Bay State Luxury Bath!

Christine D.

We had an excellent experience with Bay State Bath. Corey was so professional, he does amazing work. We had tub converted to walk in shower. It came out amazing, absolutely love it!!! Highly recommend Bay State Bath for bathroom remodel.

James W.

We needed to have our bathtub converted to a walk-in shower, and contacted many different companies for quotes. We wanted a quality job that would last for many years, and eliminated the cheap quickie companies that didn't have good reviews. Focusing on quality, Bay State Luxury bath by far offered the greatest value when comparing them to the other five companies we contacted. They definitely did not disappoint. They were very professional, and went the extra steps to insure the job was done correctly. We appreciated not only the fabulous shower they installed to our exact specifications, we also loved how quickly they were able to do it. Thank you Bay State Luxury Bath!

Henry B.

Corey and Kevin were meticulous and cleaned up after the installation. They did a superb job, and the new shower is excellent. We were very pleased with this company and its workers. I also want to thank the office help for being so courteous and understanding.

Sheila L.

I just had my bath transformed to a shower and "I tell ya" ...Fernando and Jernato were awesome!!! They did a meticulous job while being polite, curtious and friendly! I am so pleased with this install and look forward to many, many years of showering in my new bath area! I highly reccomend this team to do yours too!!! Thank you guys!

Frank M.

Just had 2 bathroom tub replacements completed. The installers were great professionals and they perform their services well. Would like to suggest when the project is being scoped out to perform a more detailed scope of all of the piping also so the proposal is as accurate as possible to avoid modifications and change orders.

Michael B.

We had a shower replacement done by Reinaldo and Lima from Bay State Luxury Bath today. It was a pleasure doing business with this company! From our salesperson Ed Hartnett to the office staff who called and confirmed all the details as well as scheduling our job more than a week early, we have been pleasantly surprised at the great job. Even their financing program was relatively painless. They are not inexpensive, but as with most things in life, you get what you pay for. We look forward to enjoying our new shower for many years. Thank you for the great experience. We can’t recommend this company too highly. The guys were here from 8:30am to 6:30 pm with no breaks! Great job!

Hester G.

I had my bath and walls replaced. Harold and Magno did the job. They were excellent! They showed up on time, were very professional and did excellent work in completing the job. They prepped the area, and cleaned up after they were done. I would highly recommend Harold and Magno, and would be happy to have them do additional work in my home

Kathy M.

From our initial meeting with the design consultant, Mike Ducie to the finished projects everything went seamlessly. We are VERY pleased with the results of our upstairs tub/shower remodel and our downstairs shower remodel. Each project only took one day and Mike and Kevin - the installers were fantastic. Very professional and efficient and they left our home cleaner then when they came. We had a wonderful experience and highly recommend Bay State Luxury Bath.

Linda H.

We were very pleased with our bathroom remodeling by Bay State Luxury Bath. There were two delays in the start of the project. The first was one month delay because of a delay in shipping everything needed for the job, but in this era of COVID that has been a problem in every industry. The second delay was only 24 hours, caused by another project running long. Elcio, the man in charge of the installation, was very polite and professional, and he kept us fully informed every step of the way. Because of a unique plumbing situation, the work took two days instead of one, but we didn't care once we saw the finished product. The entire crew worked long and hard to get everything just right, and we are thrilled with the results.

Peter H.

We absolutely love our new bathroom, it looks beautiful and it is so easy to keep clean. We had enjoyed it for 2 years when a problem developed with the liner. Bay State Luxury bath and the owner Jen stood by their product 100% and replaced the tub . Jen was great and our new tub looks fabulous! So we highly recommend them for your re-model needs. Thanks Jen and your team.

Derrell M.

10+++++ Very Professional Fantastic Job Bay State Bath came in and just did it and did more than expected. Knowing that I had 3 people in desperate need of a walk-in shower all with severe medical problems - Bay State Bath didn't take advantage of the situation by over charging.
And the fact you claimed 1-day and it certainly was ~ 8:00am to 3:00pm complete!! Very Impressed! Where all other companies were many months out - more money and they didn't have a 5 Star Rating.
Bay State Bath went above and beyond to help us. I would and will strongly recommend Bay State Bath to anyone! Thank You Very Much!

The Elliott Family

My husband Gary and I are pleased to recommend Bay State Bath. Jesse, our (no-pressure) salesman, was here promptly after an inquiry into the company. Two days later, Bay State Bath our old tub was transformed into a beautiful and safe walk-in shower. And at a price that was significantly more reasonable then the competition. Any little problems were handled immediately (day or night!) by Jen, the owner. And our installer Claude was both skillful and thoughtful. He and his team cleaned up the job site inside and out beautifully (despite the pouring rain). A great job, done by everyone involved at Bay State Bath. Thank you.

Suzanne C.

The installers, Kevin and Mike, showed up on time and explained the installation procedure...then immediately got to work...removed the old fiberglass shower and installed a beautiful new surround system . The entire install took about 7 hours and the workmanship is second to none. Amazing bathroom renewal!!!!

William F.

From our 1st call to have a salesperson come to our home all the way until the installers left, we were so impressed. Our salesman, Mike, was personable, and was knowledgeable about the product and was able to answer our questions and understand our needs. Joanne was our contact in the office, and she was professional and sweet. A little blip with our install date was handled well and the install day was perfect. Our installers, Roger and Leo, were friendly, neat, and efficient. Roger was engaged with us through the day, making suggestions, and asking for our input. The came, they prepared and they left after cleaning up the area. All in all a smooth and efficient job well done.

Maryellen G.

In the fall of 2017 my husband and I made the decision to not only remodel our bathroom, but to also expand it to accommodate a washer and dryer. After meeting with three contractors we chose to go with Baystate Kitchen and Bath. Our decision was based on Jennifer's presentation with accompanying samples of the materials to be used and Bill's knowledge of and background in construction. An added bonus was their quote was in line with the others without us having to go out to select the products needed to complete our bathroom. The products they use are of excellent quality and the cabins are beautifully detailed.
My goal was to have a functional bathroom completed by Christmas----a very busy time in our household. Bill and Jennifer work beautifully as a team, and did everything to meet our deadline. They made themselves available to oversee construction, to answer our many questions, and to correlate deliveries and scheduling work crews. Their workers are extremely competent and worked hard to complete their section of the construction. Needless to say our beautiful and completely functional bathroom was completed by the holidays.
I highly recommend Bay State Kitchen and Bath for any bathroom renovation you could possibly need.

Teresa P.

Last week we had a tub conversion done by this company. The crew did an outstanding job, were very professional and friendly. Great job with clean up as well. I would certainly recommend to others!

John O.

I decided to renovate my bathroom by pulling out tub and replacing it with shower. I sought out recommendations and while talking to the staff at Home Depot I was referred to Bay State Bath and contacted by Steve. Steve came to my house and after listening to me Steve presented an attractive solution. The installation staff was very dedicated to doing a great job and i am very happy with the results. I highly recommend Bay State Bath and I also recommend anyone wanting to renovate their bathroom to consider “taking out the tub".

Ron R.

My wife and I have lived in our condominium since 1996. The upstairs bathroom has remained unchanged since our move-in. Using the shower feature in the bathroom has become more of a challenge over the years because it requires stepping over the wall of a tub to enter. Converting the tub/shower into just a shower stall with a 3 inch threshold seemed to be a safe way to solve the safety issue. Bay State Luxury Bath came out, showed us what the bathroom would look like and promised that they could complete the job within a day. That sold us. Their price was less than a competitor who had presented an offer, plus the completion time was much quicker. On the day the "make-over" was to take place, the two workers showed up and got right to it with minimal disruption of water use. It was obvious that these two men had done this many times before. They took out the old tub, did what they needed to do to the walls, the plumbing, the floor of the stall, and stayed until they had completed their work. The finished product was amazing. A few days later, an electrician came out to change out the lighting, and a plumber came to install a new faucet for the sink. The transformation was remarkable! During the whole process, Jen and Maryellen Rollins kept things on track from the office, and were an absolute delight to work with. They made sure that we were satisfied with the project every step of the way. If someone was looking to do a makeover of their bathroom, we would highly recommend Bay State Luxury Bath. They are top notch. THANK YOU!!!

Jeffrey L.

I live in a home that was built in 1941. The bathroom had been renovated through the years, and there was evidence of pink polka-dotted wallpaper, old caulking that was cracked, and a very stained bathtub. I called Bay State Bath to get a quote. The salesperson showed us options, measured our bathroom, and quoted us before he left. He did not pressure us, and listened to our needs. We accepted the quote, and work was scheduled within weeks, even though we were in the midst of a pandemic.
Our job plan was to replace the tub, shower surround, fix a flooring issue and add wainscoting to the walls. They did all of the work in two days. The crew came on time, were masked and very polite. They worked all day taking out the old materials and bringing in the new. I was impressed that the crew laid down fabric through our home (to keep it clean as they were walking through) and completely cleaned up each day before they left.
I chose this company after seeing CEO, Jennifer Bylo in a commercial. I connected with her because I believed that she really cared about the quality of work and providing customer service. I was not disappointed. I would recommend Bayside Baths to anyone seeking a bathroom upgrade.

Sharon U.

We love our new walk-in shower enclosure - it is SO much nicer than our old tub and makes our bathroom feel like a fancy spa! We really appreciated Jennifer Bylo's attention to detail when she personally got involved and made some design tweaks to our new sliding glass doors which dramatically improved their look and functionality in our space. She was also VERY responsive in swiftly dealing with hiccups that occurred during our install - and having friendly and professional members of her team come back in the following days to deal with them. Our old house presented some layout challenges for the install crew, which made the job take longer than anyone expected. We're very glad we had the new enclosure go all the way up the walls and across the ceiling - not only is the look a bit more sleek, cleaning is so much easier and the (existing) ventilation seems much improved. Would we work with Jennifer and her team again? Yes.

Pam B.

I must say I am completely satisfied. The work was just top shelf and it came out absolutely beautiful. The installers were just real pros, incredibly neat, thorough, and just very polite. Customer service second to none, a real pleasure to work with I couldn't be happier. I would work with them anytime. If you are thinking at all about a bath re-model, I would highly recommend you taking a look at Bay State Bath.

Denis C.

I was very pleased with Luxury Bath in Pembroke. They actually did everything from demolition to plumbing and cutting wood, tile, and installed in one day, as promised. They worked hard and fast, and everything came out looking beautiful in the end.
The owner, Jennifer Bylo, is very nice and makes sure to address any questions or concerns. I couldn't have asked for a better group of people to work on this project! Very satisfied customer. I highly recommend them!

Barnie S.

This was the most successful rehab I have ever experienced. The crew was every positive adjective you can use but especially professional, extremely courteous, and detail oriented. My new shower is more than my expectation, thank you !!!

Nancy W.

I recently had Bay State Luxury Bath add a liner and walls in our bathroom. We had an old tile tub that was starting to show it's age and we have a baby on the way. They came out twice to the house and Jennifer made it work for us. I trusted them to do a great job and they did. It was done in a day and half. We had a slight issue with the draining after, but they came out immediately to clear the drain. Very happy with the result - feels like a whole new bathroom!

Karen G.

If you are considering replacing your tub and tile look no further. The craftmanship and quality is unmatched here. This is gorgeous and affordable! Made of acrylic with microban not fiberglass that yellows & leaks after awhile. We are in AWE at the beauty. We've been waiting for a long time for better to come available and this is it!!!!! Gorgeous!!!! Good Housekeeping Mag is where I 1st saw it. Had the Good Housekeeping label right on the Bath Planet AD...which this Company handles. Thank you Jen.

Janis P.

I love my new walk-in shower! My experience with Bay State Luxury Bath has been top notch. Can't wait for them to update the rest of the bathroom! I highly recommend them.

Donna J.

We had Baystate Luxury Bath remodel all three of our bathrooms during this past year. One involved a conversion from tub to a walk in shower, and one was a complete remodel including floor, tub, vanity, sink and light fixtures. We were very pleased with the speed of the process (just one day for the tub/shower and one week for the complete bathroom remodel) and the quality of the product. Any concerns we had were addressed promptly and there were daily check-ins to make sure things were going smoothly. We would absolutely recommend Baystate Luxury Bath to others.

Kathi C.

Bay State put in a new tub and surrounding acrylic walls for us. A local contractor had told us we’d probably need to do a complete bathroom remodel, but Bay State replaced the tub without any damage to our floor.
A salesperson came to our house and explained all the options - we were previously unfamiliar with the acrylic system, but opted for it because of the lower cost and prospect of easy cleaning/maintenance. We were shown samples of the walls and were able to pick a sort of “faux tile” one that we liked. It’s not as pretty as tile, but it does look nice. The tub itself is shiny and looks like it could be porcelain, although the feel is very different. Picking out the fixtures was a bit challenging, since we didn’t see anything in person, but in the end we are happy with what we got. We were also sold on the idea of having the job completed in one day (which it mostly was, although the installer did come back the following day to do a few finishing touches). As others have said, the folks in the company are very pleasant and helpful. If you are interested in the acrylic option, you might want to find a way to see a finished job or a showroom. We took a chance and are happy.

Ivy B.

Installers worked very well as a team, were professional and courteous. Did a nice job cleaning up after the install. New shower stall is awesome, looks great in the room and well worth the money.

Donna P.

My husband and I are so very happy with our tub to shower conversion. The " guys" were so helpful as they worked. Giving us the time to decide where the seat, grab bars, and shelf should be. Jennifer's visit to see the wonderful result convinced us that we made the right choice. Bonus is the feeling of space our smaller bathroom has because of the light given by using clear glass doors.

Maureen K.

We rate Bay State Bath 5+. They replaced our tub with an ADA approved shower in a day , within a week of estimate. The staff from office, Sales to servicemen were pleasant, knowledgeable, responsive.

Jim & Peg K.

We needed our shower done ASAP for my wife to come home from hospital. By choosing materials in stock it was done almost instantly and in one day. Thanks Bay State Luxury Bath.

Walter C.

Peg and I hired Bay State Luxury Bath, BSLB, after getting four quotes from very qualified contractors. We gave them one of their toughest bathroom remodel jobs: a total gut job in an 1854 fire damaged structure in Cambridge. So they needed to call on all the trades and all their talents to make this work.
There were two main things critical to us hiring anyone. First we needed to feel confident they could handle the job in a timely manner. Second we needed to be confident they would stick to their quoted price. BSLB did both. We are very, very happy.
They supplied all products except the medicine cabinet. This suited us fine and their product has exceeded our hopes for quality. Everyone they sent to our home has been very professional and gave us excellent quality work. Communication with Jennifer Bylo and other key persons was great. What more could we ask for? Well, as is with any job, we would have liked it done quicker. We are happy to recommend Bay State Luxury Bath to you.

Ed B.

I used this company as a one-stop shop to renovate an entire bathroom in a house I am rehabilitating for myself after I bought it through foreclosure. When I couldn't get a wall board contractor to replace a wall (torn down to find a plumbing leak) on time for Bay State Re-Bath to start, they offered to do the extra work for a simple time and materials charge. Bay State's work was done on schedule. When I found a tiny plumbing leak after they were done, they sent someone immediately to fix it at no extra charge. The work involved replacing a bathtub with a shower, floor tile, new toilet and vanity, and wainscoting on the wall. I am thoroughly satisfied with the work.

Kevin R.

I hired them for a bathroom remodel, and prior to them starting the job, my home caught on fire and was destroyed inside. Jennifer (the President of the company), was amazing and refunded my deposit money after hearing of my tragedy. Bay State Luxury Bath is a company with integrity as well as having employees who actually care about their customers. I would HIGHLY recommend this company!

Laurie D.

Just completed a full bath remodel with Bay State Re-Bath. Very satisfied.
Re-bath used top quality products, provided excellent advice on finishes,and the installers were skilled and personable. Great result in a short period of time. Would definitely use them again.

Larry A.

I am extremely impressed with Bay State Luxury Bath and highly recommend them. They completed the job in one day. I was amazed with the amount of work they did and how fast they were. They moved like ninjas, taking the tub and all the ceramic tiles and plumbing out. They continued cleaning up as they worked to install the new tub, plumbing and wall surround. At first I felt they were a bit pricy, but when I saw the finished product it was well worth it!

Susan P.

I love the shower stall that they put in for me. The seat came in great for my knee surgery, as welll and the hand rails. Very professional.

Faith P.

I had Bay State Luxury Bath installer: John Parker install our vanity, floor and wainscoting, painted in the bathroom and installed new lights, mirror and floating shelves. Came out beautiful.

Patrick C.

I love the way my bathroom looks. Installers were extremely professional and did an excellent job. Any issue that I had was resolved very quickly with no hesitation on their part. Would definitely recommend them.

Nancy R.

I am so pleased with my new walk in shower that State Luxury Bath put in for me. The staff and owner, Jen, were so helpful and competent. I have received many compliments on my new walk in shower. I would highly recommend this company.

Karen C.

I needed to update my bathroom. Steve and Jennifer were so helpful on the phone helping me to pick out the wall and flooring that I needed. They scheduled the work to be done quickly and the guys that did the work were fun to work with, professional and gave me the bathroom I wanted. Couldn't be happier with the results.

Cathy M.

Walk-In shower looks great. Quality product and service from office to installers. Job was done earlier than original estimate.

Robert T.

We had a bathtub to walk in shower ins installed. we were very pleased with all communications with the company and all employees and all workmanship.

Jean W.

The team is very responsive, while it was a bit more money, the product is great, the job is finished and I am completely satisfied.

Patricia D.

I had a new tub and wall surround installed. Very good quality and very professional group. I would recommend Luxury Bath.

Don G.

I had the pleasure of meeting Ed Hartnett on a recent consultation. He was very courteous and knowledgable. He is a major asset to the Bay State Luxury Bath team!

Brian A.

Full Bathroom remodel done in a week and we couldn't be happier - they were great communicators and stayed on schedule despite working through our difficult floor. Came out great, thank you!


Amazing company to work with from beginning to end. Great designer, office staff and installation crew.

Paul B.

I was informed daily of what was done and when the workers would return. They truly created the bathroom that I had hoped for.

Beverly E.

Love our beautiful new shower! Great customer service, installers were wonderful and we’re so happy with the end result.

JoAnn M.

Removed old tub and replaced with shower. Mike and Kevin were very courteous and professional and did a fantastic job.

Claudia R.

Love them! Angelica has the best customer service she listened to everything i needed and set me up accordingly.

Kelsey P.

I found this company and especially their installers professional and top notch.

Joe C.

Shower rooming installation. Absolutely worth the money!

Songjie C.

The knowledge, professionalism and friendliness of the staff is top-notch. I would highly recommend to anyone looking to remodel a bathroom.

Derek J.

Very happy with the installers and final product of our new walk in shower.

Leo O.

Great knowledgable staff.

Ira W.

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